We are continuing our infrastructure upgrade work started in 2014 . This work is to increase capacity and improve performance . Many areas are already benefiting as this is rolled out.
As it is effectively our customers and not the public purse paying for the upgrade work then it only seems right that we should introduce new service levels this year.
These will initially only be available to existing customers within upgraded areas. We are aiming for more flexible tariffs without set limits and as a bonus a combined phone and Broadband option!
By combining phone and Broadband customers will make actual real world savings over a typical traditional fixed line bundle, including eliminating the need for £16+ line rental!
Some customers have already independently moved their telephone service away from ancient phone lines and now enjoy low cost calls worldwide, clear and sharp sound quality, free calls and and a whole host of free benefits that they used to have to pay for or were not available.
None that we know of have ever looked at going back. We certainly haven't.